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you’ve got questions

we’ve got all the delectable answers

our brand

Where does the Yasso name come from?

“Yassou” in Greek means “hello.”

How was Yasso established?

It was all a dream. We used to eat pints of ice cream. Read about our story here.

I have a different issue with my Yasso order.

For product quality issues and other concerns, please reach out to our customer service team and we’ll work to quickly find a solution.

ingredients

Where does Yasso source its dairy ingredients?

Each Yasso manufacturer has regional sources that provide them with the high quality dairy ingredients that make our products so delicious.

Where does Yasso manufacture its products?

Our Headquarters is based in Boulder, CO, but our products are produced by a network of trusted facilities throughout North America with outstanding commitment to quality. We hold all our facility partners to the same quality and food safety standards.

Is Yasso gluten-free?

For any dietary restrictions or sensitivities, please visit the Products page or consult the Yasso packaging to view the full nutritional details for each flavor.

All Yasso bar flavors are gluten-free except: Chocolate Chip Cookie Dough, Cookies n’ Cream and Fudge Brownie.

Is Yasso kosher certified?

All Yasso products are Kosher certified by the Orthodox Union.

Does Yasso use artificial ingredients?

We are passionate about providing you with unbelievably tasty, better-for-you dessert using only the best ingredients. That means no high intensity sweeteners and no artificial flavors or colors from artificial sources.

I have allergies, can I consume Yasso?

Please check our product pages or Yasso packaging to obtain allergen information pertinent to each flavor.

I am diabetic, can I consume Yasso?

Please consult your doctor if you are unsure if Yasso is appropriate for your diet.

Why do you use Greek yogurt?

Unlike traditional yogurt, Greek yogurt is strained, giving it its characteristically thick, creamy consistency. This process removes excess water but allows desirable nutrients like protein to be present in higher amounts, keeping you satiated longer.

How much caffeine is in Yasso coffee products?

There is approximately 12-13 mg of caffeine in the Coffee Chocolate Chip bar.

How much sugar is in Yasso products?

The amount of sugar in each item varies depending on the flavor. We feature a full list of ingredients and nutritional information on our product pages here.

How much added sugar is in Yasso products?

The amount of added sugar in each item varies, though it’s helpful to know that some of the sugar content is naturally occurring from milk’s lactose. Added sugar often comes in the forms of chocolate chips, caramel swirls, cake chunks, and other inclusions that you know and love in your Yasso! These sugar levels however are much lower than traditional ice cream. And in our opinion, a preferred ingredient over artificial, high-intensity sweeteners like erythritol.

What live and active cultures are present in Yasso?

Bifidobacterium, Lactobacillus Acidophilus, Lactobacillus Paracasei, Streptococcus Thermophilus and Lactobacillus Bulgaricus.

What is locust bean gum?

This ingredient is derived from the beans of the Carob Tree, in the pea family, and aids in providing a creamy texture for Yasso products.

Is Yasso GMO-free?

Yasso products are not 100% GMO-free but we are always working to find the highest quality ingredients available while delivering a great tasting product at an affordable price.

What is guar gum?

This ingredient is derived from guar beans and has thickening and stabilizing properties.

Why is palm oil used in some Yasso products?

Palm oil is a fat source used in limited Yasso products, including Cookies n’ Cream bars. When used, it is sustainably and responsibly sourced.

Why the discrepancy between calories per bar and calories per serving/calories per container?

FDA Regulations allow for some rounding in calorie declaration. Due to slight variances that can be present across our bars, whether an extra chocolate chip or piece of cookie dough, calories per bar are calculated with as much precision as possible, however this can cause discrepancies when aggregating to per serving and per container.

For example our Vanilla Chocolate Crunch bar is 140 calories but two bars is 270.  This is because the 140 calorie serving is actually just under 140 and is rounded to 270 instead of 280 when doubled. For our 100 calorie Chocolate Chip Cookie Dough bar, the calories are just over 100 so when multiplied by four for servings per container, it totals 420.

Sometimes the rules are confusing, but hopefully that makes sense! If you would like to learn additional information about certain nutrition information, please don’t hesitate to ask us!

availability

How do I find Yasso in my area?

Visit our store finder, enter your zip code, and select the flavor you would like to find.

According to your store finder, there are no stores in my area that carry Yasso.

Our Store Finder is powered by data gathered from retailers across the country. As with any technology, this comes with some error. It’s possible there are certain stores or flavors available in your area that are not reflected in the Store Finder search. It’s also possible if you’re searching for a particular item and find it, it is not available once you arrive at the store as it might be sold out. We recommend using the Store Finder as a guide and checking your local freezer aisle during your next shopping trip!  Still not finding what you’d like in store? Click the Product Request Form link found at the bottom of the Find A Store page or talk to your local store manager.

What can I do if I would like to try a certain Yasso flavor but can’t find in stores near me?

If you would like to see more Yasso at your grocery store, please click the Product Request Form link found at the bottom of the Find A Store page or talk to your local store manager.

Where can I find the expiration date on my Yasso products?

The expiration date can be located on the bottom of each delicious box.

I’d like to distribute and sell Yasso products. Who can I speak with?

Thanks for the support! Please contact sales@yasso.com for more information.

dipped bars

Why is my chocolate coating cracking when I bite it?

When exposed to higher temperatures, our bars could lose some of their air causing them to shrink naturally.  When this happens with our Chocolate Dipped bars, it pulls away from the coating resulting in a messier-than-usual eating experience.  Certain ingredients can be added to fix this, but we aim to keep our ingredient declaration as natural and limited as we can! 

Why is my frozen Greek yogurt leaking out of small holes in the bar?

Sometimes the quinoa crunch in our chocolatey coating can cause small holes to be present, allowing the frozen Greek yogurt underneath to escape.  We can assure you it still tastes delicious!

What flavors are milk and dark chocolate?

We wanted to create a mix of both milk and dark chocolate bars to provide our fans a variety of options. The Vanilla Crunch and Peanut Butter Crunch flavors are both dipped in milk chocolate and the Mint Crunch and Sea Salt Caramel Crunch are dark chocolate. We hope you enjoy.

Why can’t I find the Chocolate Dipped Bars near me?

We’re sorry to hear you haven’t been able to find our new Chocolate Dipped bars locally. We appreciate your patience while we work with our sales team to increase our availability nationwide. As new stores take our items, the Find A Store page on our site is updated with those new locations. Thanks for being a great fan and we look forward to having these delicious flavors available for you soon.

online store

How Do I Order?

To order online, visit yasso.com/collections/variety-packs and choose from our pre-built Variety Packs which include our most popular flavors.

We require online orders to be in batches of 4 or 8 boxes. The Variety Packs are pre-built with 4 or 8 boxes.

What methods of payment are accepted?

We only accept USD but offer a variety of payment methods. You can pay via Credit Card, PayPal, Shop Pay or Google Pay.

How much is shipping?

We use Fedex 2-day shipping to ensure your bars arrive quickly and stay frozen. Frozen shipping fees of $24 will be added to your cart total in addition to state and county taxes. 

When will I get my delivery?

Due to heightened demand, please allow one week before orders are fulfilled and shipped. To ensure frozen delivery, Yasso orders ship Monday through Wednesday, but there may be variances on arrival dates due to your zip code and if you’re delivering to a residential or commercial address.  

If your order is submitted after 8:00am ET, your order date will be recorded as the following day. For example, if your order is submitted on a Monday at 9:00am ET, use Tuesday as the order date to track your estimated delivery date. 

After your order ships, we’ll email you your FedEx tracking number. Please check this tracking number for the most up to date delivery information. Most orders placed by 8:00am ET Monday through Wednesday will arrive within 2 days and within 1 day for select areas. We also suggest signing up for FedEx Delivery Manager to receive alerts when your order is out for delivery and delivery is confirmed.  Once your order has arrived, please store immediately in the freezer. Yasso can be enjoyed upon arrival.  

Most orders that are submitted Thursday through Sunday will ship on the following Monday. For select zip codes in the following states, FedEx can deliver on Sundays. Please reference your tracking number for the most up to date delivery information. States with possible Sunday delivery include: AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI, and WV.

COVID-19 Shipping Delays

Due to COVID-19 and heightened demand, please allow one week before orders are fulfilled and shipped. We’re doing the best we can to send your deliveries and ensure safe transportation. Please use your order tracking information for the most up to date delivery information and details. Thank you for your patience.

Shipping Days

Yasso orders ship Monday through Wednesday, but there may be variances on arrival dates due to your zip code and if you’re delivering to a residential or commercial address. For all deliveries, please ensure someone is at the address to receive the package. Yasso must be stored immediately in the freezer as soon as your delivery arrives. We advise you place orders for days you will be available to receive the delivery. For more details, please reference the chart above. 

Note: items are not sent out or delivered on the weekends or holidays. Orders received from Thursday to Sunday may not be processed until Monday.

What is Route Protection?

Route is a package protection and tracking solution—to give our customers the best possible delivery experience. At no cost to you, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise at https://claims.route.com/ or with the Route app. The Route App also allows you to visually track all of your online orders in one place. Real-time shipping updates keep you in the loop throughout every part of your delivery. For more information about Route, visit Route.com.

How do I track my package?

We ship via FedEx. Once we ship your order, you will receive an email (and SMS alert if you signed up for this option during checkout) with your tracking number so you can follow the progress of your order.  You can also track your order through Route.  Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

I’m not receiving my order email updates.

Emails may be going to your spam folder. Please check your spam folder, and if you still do not see any emails, please contact us.

How will my package arrive?

Your order will be packed in an insulated container with enough dry ice to keep product frozen during transit and through delivery. WARNING: Please use extreme caution when removing the bag of dry ice from the container!    

For best texture, be sure to let thaw 1-2 minutes before enjoying. 

How do I dispose of the dry ice?

WARNING: Please use extreme caution when removing the bag of dry ice from the container!    

After removing your Yasso bars, place dry ice back in the shipping box and let it evaporate with the lid lightly closed. We recommend that you put it in an open area, ideally outside or in a garage away from the reach of children and pets. Never touch the dry ice directly or put it in a sink, toilet, garbage, unventilated room, on top of tile or a laminate countertop, or in a glass or air-tight container.

How do I dispose of the packaging?

We’ve done our best to choose sustainable packing solutions. Thanks for helping us dispose of the materials properly!

The outer printed cardboard box is fully curbside recyclable. 

If your box is lined with a ClimaCell brown liner, it is fully curbside recyclable. For more information, visit https://www.temperpack.com/climacell/

If your box is lined with Green Cell Foam, cut open the film and pull out the foam. Recycle the film. The foam can be composted, dissolved in water, or burned. For more information on disposal, visit: https://greencellfoam.com/disposal

My delivery was lost, stolen, or melted.

Oh no! We’re sorry to hear this. Luckily, your shipment is protected with Route. If you have any issues (your delivery was lost, stolen, or melted), you can file a claim at https://claims.route.com/ or with the Route app, and they will help to refund or replace your order. You can use your Shopify order # or the Route # sent to your email address to file the claim.  

For product quality issues and other concerns, please reach out to our customer service team and we’ll work to quickly find a solution.

Where do you ship?

At this time, we can only fulfill orders to the continental US. Sorry, no shipping currently available for our friends in Hawaii, Alaska, or internationally. If you’re outside the continental US, please be patient with us as we explore options to expand our delivery area.  

Please note we are unable to deliver to PO Boxes, APO of FPO addresses. 

What's your return and refund policy?

All sales are final. However, if you have an issue with your purchase, you can file a claim at https://claims.route.com/ or with the Route app.  For product quality issues and other concerns, please reach out to our customer service team and we’ll work to quickly find a solution.

When will I be refunded?

If a refund is being processed for your order, please allow up to two bank days for the credit to process. If you don’t see the funds after 2 bank days, please reach out to our customer service team.

I need to cancel or change to my order, help!

We get it! Please contact us ASAP at and we’ll do our best to accommodate your request. Unfortunately, if a shipping label has already been created, no edits or refunds can be offered.

My discount code didn’t work.

Oh no! Please reach out to our customer service team and we’ll resolve this for you.

Tell me more about the Terms and Conditions for Game On! Foundation proceeds.

Yasso Game On! Foundation, Inc., is an organization described in Internal Revenue Code Section 501(c)(3).  A copy of its most recent annual report is available by contacting the Foundation directly at 1050 Walnut Street, Suite 402, Boulder, CO 80302. A copy of its most recent annual filing is also available at the Colorado Secretary of State website - https://www.sos.state.co.us/ccsa/pages/search/basic.xhtml.  Registration with a government agency should not be construed as an endorsement of the Foundation.

customer service

Have a question that wasn’t answered here or an experience you’d like to share with us?

Please contact us to get in touch or send us an email at hello@yasso.com! We look forward to hearing from you.

Can you send me coupons?

To be first to know about any special Yasso deals, be sure to sign up for our newsletter using the form at the bottom of the page and like us on Facebook and follow us on Instagram where we may offer promotions!